Last Updated: August 2, 2020
Information We Collect
We collect information and data when you visit or interact with our website, subscribe to our newsletter, purchase our products or services, respond to a survey, fill out a form, or otherwise contact us. You may choose not to provide your personal information, but if that information is necessary for us to provide certain aspects of our Services, we may not be able to provide those aspects of our Services to you.
Information You Choose to Submit
Please be mindful about any personal information you choose to include when you post a comment on our website or social media properties. The content of comments posted on our website or social media properties is public, not private or confidential. When you create an account with us or purchase our products or services, we may collect your name, email, address, phone number, credit card or other payment information, and other information you provide, as appropriate. You may refuse to supply personal information to us; however, that may prevent us from providing you with access to certain parts of our Services.
Information We Automatically Collect
Third Party Sources
How We Use Your Information
- Provide and deliver our Services, respond to your questions, and otherwise provide customer support;
- Send you information (e.g., confirmations, updates, support messages, and administrative messages);
- Operate and improve our business and Services (e.g., payment processing, and business analytics); and
- Communicate with you about new developments, upcoming events, and other non-essential or promotional information about our
company and our Services.
How We Share Your Information
We only share your personal information with your permission or as necessary to complete your transactions or provide the Services you have requested or authorized. For example, when you provide payment information, we share that information with banks or other entities as necessary for payment processing, fraud prevention, credit risk reduction, or other related financial services.
We may share your personal information with trusted vendors or agents working on our behalf for the purposes described above. For example, our accountant, website host, cloud-based business services, and other service providers may need access to personal information to provide their services. Our current vendors include:
- Shipstation mailing + delivery
- FedEx, UPS, and U.S. Postal Service mailing + delivery
- Subbly website domain + hosting
- Paypal invoicing and payment processing
- Stripe invoicing and payment processing
- Gsuite email, calendar, document creation + storage
Those service providers must adhere to data privacy and security requirements, and they may not use personal information they receive from us for any other purpose. We may also disclose personal information as part of a corporate transaction, such as a merger, transfer, or sale of all or a portion of our business or assets.
We may access, transfer, disclose, and preserve personal information when we believe it is necessary to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request, protect you or other clients, operate and maintain the security of our Services and related business operations, and protect our rights or property.
As a final note, we may share content as part of our Services, including links to the sites of service providers and other third parties. We do not control the content or links that appear on their sites and are not responsible for their content, links, services, privacy practices, or other policies. Browsing or interacting with any other website or company, including those listed or linked to in our Services, is subject to that website’s or company’s policies.
How We Protect Your Information
To protect your personal information, we have implemented and strive to maintain reasonable, commercially acceptable safeguards appropriate to the nature of the information we collect and store. However, no website, internet transmission, method of electronic storage, or security system is completely secure. Therefore, we urge you to take appropriate steps to keep your personal information safe, such as choosing not to send personal information through insecure email and closing your browser when finished using our Services or those of any other website on a shared device or unsecured network.
Your Choices About Your Personal Information
Access, Correction, Deletion
Browser Cookie Controls
Most browsers accept cookies by default, but you may set your browser to delete or reject cookies. If you delete or reject cookies, that may affect your ability to access the full functionality of our site and related Services.
Do Not Track Signals
Some browsers allow you to activate “Do Not Track” signals, which are sent to websites you visit. There is not yet a common understanding or industry standard regarding how to interpret or comply with these signals, and we do not have mechanisms in place to respond to these signals. Instead, we recommend you use the other tools above to control the collection and use of your personal information.
Retention and Processing of Personal Information
We retain your personal information consistent with our general data retention and backup policies, which is necessary to provide our Services and for other essential purposes such as complying with our obligations to you, enforcing our agreements, and resolving any disputes that may arise. Our actual retention periods can vary widely based on the type of data, nature of the relationship, and our legal and other obligations.
European Data Protection Rights
If you reside in California, you have the right to request more detailed information about how your personal information is shared with third parties for direct marketing purposes. At this time, we do not share your personal information with third parties for direct marketing purposes. Additionally, if you unsubscribe from our newsletter, we will delete your name and email from associated databases.
Children under age 13
Our Services are not intended for children under the age of 13. and we do not knowingly collect any personal information from children. If you are under the age of 13, you are prohibited from using all interactive portions of our Services. We will delete any child’s personal information we may inadvertently receive as soon as we become aware it was collected.
We welcome any questions, comments, complaints, or requests you may have regarding our privacy practices. Please contact us by email or mail at: